Port Townsend auto repair

I think I'll take a chance and answer this one. The only B. Miller we've had in who owns a Mercedes was way back in 2016. We did do a serpentine belt, but we only charged the customer once. If this is you, and the belt failed, I would certainly hope you would have brought it back so we could replace it under warranty. Also, if this is you, we replaced a water pump over three years before the serpentine belt, and we did replace the belt during that repair, as it is what we do. There were 25,000 miles put on the vehicle during those three years, though, and between repairs. I would hardly call that a failed belt!

While most people know us well enough to know that your statements aren't true, I've decided to go ahead and answer to your accusations. This is Kris, btw. I have also talked with Gary, just to make sure we weren't wrong. First, you came to our shop off-schedule, and had never been here before. We had a full schedule of customers ahead of you, and we told you that right up front. You had the opportunity to take your car somewhere else. Second, the loaner cars were out already, and I told you that. We did end up getting one loaner car back, which we then loaned to you, for free. Third, when we asked for the loaner car back, as it was promised to someone else who was scheduled long before you showed up, you said no. I explained to you that it doesn't work that way. I may have been a little direct, but you don't get to refuse to return someone else's car, because you and your situation aren't any more important than our other customers, and they had scheduled in advance! Even after that, we fit your car in to get you back into yours when you brought the van back. We searched your car from top to bottom, and there was no leak,and we have pictures to prove everything we say. Lots of oil leaks, but no gas leak. When you came back in, you had already called another shop and said you didn't believe us, and didn't want the paperwork. So basically, we charged you nothing and lent you a car for a week, then you moved on. End of story. When I talked with Gary, I told him what had happened here, and what you put in this review, and he said that wasn't what happened at all. He said you brought him a part, a fuel pressure regulator. He said they inspected the car from top to bottom and found nothing and told you that. Same as us, he was going to send you on your way. He said you talked him into keeping the car overnight to see what happened the next day. He said the next morning, the fuel pressure regulator started leaking. He said, and I concur, that it was a total fluke that it even leaked for him. The odds of that happening and him finding it were slim to none. You should feel very fortunate that the car decided to act up at that moment. In fact, you should feel as fortunate as Gary was incredulous that the very part you brought in ended up leaking. The last thing we want is for someone to leave our shop with an unsafe car. Unsafe cars and drivers kill people. All of that said, I wish Google had a better, less public, way to dispute an erroneous review, but they don't, so here we are. I have every confidence in the abilities of my techs, in the friendliness of my staff, and their professionalism. Unfortunately, I was the one who offered you the loaner car when it was back between customers, and I was the one who had to be direct with you to get it back. My techs and staff are wonderful, but sadly, it's usually when we bend over backwards to help someone that we get a result like this. We won't let that stop us from continuing to be who we are, and who we have been for the last 16 years!